Terms & Conditions

Updated 2026

  1. QUOTATION: Quotations are valid for 15 days only unless stated otherwise.
  2. SALES ORDERS: A Sales Order shall be issued once all the details (Color, Finish, Board Type, Quantity, and Terms of Payment) have been discussed and agreed upon. WCLI will not accept any cancellation, change of item once the sales order is signed.
  3. PRODUCTION TIME: Goods will be ready in 4-8 days depending on the substrate. Most items are on stock, so production lead time won't apply. For rush orders, please advise any of our sales team and sign a release waiver. 
  4. TERMS OF PAYMENT: WCLI requires all clients to follow agreed terms of payment.
  5. PAYMENT METHODS: WCLI accepts PCHC Policy CHOM No. 15-460 compliant checks addressed to WORLD CLASS LAMINATE INC. and Bank Deposit. For bank transfer payment, please fax the deposit slip to (02) 374-8739 with Complete Name/Company Name/Sales Order #. Cash payments are highly discouraged to avoid theft and loss.  
  6. DELIVERY: WCLI provides delivery to various areas in NCR. Shipping fee may apply. G/F or Basement unloading area only. The delivery schedule will not proceed without the Client’s confirmation. Customer or an authorized representative is required to conformed the goods delivered or pick up goods in the factory, WCLI will no longer be liable for the induced handling and storage damages/defects by once the truck checks out from the plant. Any failure of delivery due to client’s responsibility will be charged to Client accordingly. 
  7. PICK UP: Should you wish to pick up your goods, kindly advise our sales team in advance so they can coordinate internally for you. Customer are required to inspect the goods before pick-up or loading. WCLI will no longer be liable for the damages once the truck checks out from the plant.
  8. FINAL INSPECTION: For pick-up items, WCLI requires and recommends client or by an authorized representative to conformed the goods in the plant before proceeding with scheduling of delivery. Client can schedule the visit with WCLI’s sales team at their convenience once items are ready. WCLI will no longer be liable for the induced handling and storage damages/defects by once the truck checks out from the plant. 
  9. DELIVERY ACCESS AND PLACEMENT: The Client is responsible for evaluation the intended location of the product and the access to the area. It is highly recommended that the person who ordered or an authorized representative should receive the item(s) upon delivery. Intended storage area for the product must be available from the customer premise. WCLI is not liable for any difficulty or failure to deliver to do so.
  10. PACKAGING: Our delivery trucks are equipped to protect the product adequately during transport. For client’s requesting additional packaging, please talk to our sales team for crating services, as there will be an additional charge for this special process. 
  11. COLOR FINISH: Minimal variations in color and texture are normal and acceptable. WCLI may also be susceptible to long term discoloration due to exposure to direct sunlight. It is recommended to all our client to confirm their preference order first, else WCLI is not liable to replace any disparity complaint on color, shade and texture. Note that Edge-Banding Tapes are designed to protect the edges of the board and it’s not guaranteed to provide a perfect color match to the color, shade or texture of every board being supply. 
  12. STORAGE FEE: WCLI charges 600.00 per board of clients who fail to schedule or accept delivery at the sales order date after 30 days per month. In cases that Customer has a preference or requests for specific packaging to secure their items, added service cost will be given, depending on customer preference material and services (crating, pallet with stretch film, etc.) Nevertheless, WCLI and MSSI will hold no liability and responsibility to any damages incurred during storage keeping. A validation from the Customer and Sales Agent is required once this requested storage and other special services has been mutually agreed upon by both parties. After 60 days of storage, the order will be considered cancelled and any payments made to the order will be deemed forfeited in favor of WCLI.
  13. CARE: Proper storage and handling is recommended at all times. Please refer to our manual for guidelines. For cleaning, dust with soft, dry cloth to protect the finish. Do not apply abrasives or any harsh chemicals. WCLI is not responsible for damage incurred from improper maintenance.
  14. RETURNS AND PRODUCT COMPLAINTS
    Returns are not permitted unless the concern involves verified manufacturing defects or other issues covered under the applicable Warranty provisions stated in these Terms and Conditions. Upon delivery, the Client or an authorized representative is required to inspect the goods immediately. Any visible damage, shortage, incorrect item, or delivery-related concern must be noted on the Delivery Receipt and reported to WCLI within two (2) working days from the date of delivery. For defects that are readily visible upon delivery, the Client should refuse acceptance of the affected goods whenever reasonably possible and indicate the concern on the Delivery Receipt. Complaints involving alleged manufacturing defects that are not immediately visible upon delivery shall be evaluated under the applicable Warranty provisions, subject to the required warranty period, inspection, documentation, and approval process. Clients must submit the required Production Complaint Form together with supporting documents for proper evaluation. Any return, exchange, or replacement request made without prior approval from WCLI, or any claim not covered under the Warranty provisions, shall be at the Client’s expense. WCLI reserves the right to inspect, evaluate, and determine the validity of all product complaints and warranty claims.

14.1 Class B Laminated Boards Policy

Class B Laminated Boards are products classified as Class B grade materials due to known aesthetic variations, minor surface imperfections, color variations, edge conditions, or other non-critical characteristics that do not affect their intended application. These conditions are inherent to the Class B classification and are reflected in the product pricing where the assumption is based on its recovery of at least 70% of its area.

By purchasing Class B Laminated Boards, the Client acknowledges and accepts the condition of the products at the time of purchase.
Returns, exchanges, or refunds for Class B Laminated Boards shall not be entertained.

15.  Warranty and Replacement Policy

15.1 Class B Product - Warranty Exclusion
Unless otherwise expressly agreed in writing by World Class Laminate Inc., Class B Laminated Boards are excluded from standard warranty replacement coverage. Due to their classified condition, Class B Laminated Boards are sold on an accepted-condition basis and are not eligible for return, exchange, or replacement for defects, variations, or imperfections that are inherent to their Class B classification.
 
15.2 Standard Warranty Replacement Policy
Warranty replacement requests will only be considered if submitted within the applicable warranty period and are subject to the following conditions:
 
Quantity Purchased    Warranty Period
1- 50 boards    7 days from date of delivery
51- 100 boards    15 days from date of delivery
101 and above    30 days from date of delivery
 
1.    The laminated boards must be inspected immediately upon delivery. Any defects or concerns must be reported within the applicable warranty period.
2.    Warranty coverage is limited solely to verified manufacturing defects. Damage resulting from improper storage, handling, transportation after delivery, installation, misuse, negligence, or unauthorized modification shall not be covered.
3.    The quantity eligible for replacement shall be limited to the actual number of defective boards verified during inspection and shall not exceed the quantity covered under the approved warranty claim.
4.    Customers must submit supporting documentation, including but not limited to:
o    Proof of purchase;
o    Delivery Receipt;
o    Clear photographs showing the alleged defects; and
o    Any other information or documentation reasonably required to facilitate evaluation.
5.    All warranty replacement requests are subject to inspection, evaluation, and final approval by World Class Laminate Inc. The company's findings and decision shall be final with respect to warranty eligibility.
6.    Once a warranty replacement request has been approved, the customer shall claim or pick up the replacement laminated boards within fifteen (15) calendar days from the date of notice of approval. Failure to claim the approved replacement within the prescribed period shall constitute a waiver of the replacement claim, and the approved warranty replacement shall be deemed forfeited and void, unless otherwise approved in writing by World Class Laminate Inc.


15.3  Class B Laminated Boards


Unless otherwise expressly agreed in writing by World Class Laminate Inc., Class B Laminated Boards are excluded from standard warranty replacement coverage. Due to their classified condition, Class B Laminated Boards are sold on an accepted-condition basis and are not eligible for return, exchange, or replacement for defects, variations, or imperfections that are inherent to their Class B classification.
This warranty policy is established to provide fair and appropriate warranty coverage based on the volume of purchase while promoting proper product handling, quality assurance, and efficient resolution of legitimate manufacturing defects.
 
For DR and SI;
Customer Acknowledgment and Acceptance of Goods
By signing this Delivery Receipt / Sales Invoice, the Client acknowledges receipt and inspection of the delivered goods.

Any visible damage, shortage, or delivery-related concern must be noted on this Delivery Receipt upon delivery and reported to WCLI within two (2) working days.

Manufacturing defect claims shall be subject to WCLI's applicable Warranty Policy and Terms and Conditions.

Goods are deemed accepted upon signing of this Delivery Receipt. WCLI shall not be liable for damages caused by improper handling, storage, installation, or use after acceptance.


Melamine Boards Handling and Storage

  • Proper cooling of melamine boards may take 10 days to avoid warpage while in transit and during installation. 
  • Thinner and single faced boards require longer cooling time than thicker boards
  • Newly produced boards, when not cooled properly are prone to warpage especially 6x8 boards
  • Upon release of newly produced boards from the plant, these are considered sold and cannot be returned nor exchanged
  • Melamine boards are required to be lied flat especially in transit and in storage. 
  • Re-process of warped melamine boards will incur fees. 


Color Disclaimer

Color shades may appear different on actual sample and actual board from our sample swatches and what appears online or from your monitor. 

We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing the order for your actual order. After you receive your samples, keep in mind that even the actual sample can have color variations from the finished product, and there is no perfect pantone color for any substrate, as the actual pigments changes, manufacturer uses their pantone guide in order to meet the closest match for every preference as stated by our manufacturers and partners.

Note: We recommend to clients to feel 100% confident about their purchase order, is to visit the factory, and do actual verification of their preference color, shade and texture, this is to avoid any confusion and mistakes in color selection prior placing ordering or you can coordinate with WCLI sales agents to do swatches verification and selection.

By purchasing boards from WCLI, you are agreeing that you have read, understand and agree to these terms. The color, shade and texture preference must be validated in actual swatches prior ordering, as client will be responsible for their preference. No return, no exchange after signing the purchase order. 

Membrane Doors

The Membrane material use for doors changes its color integrity in due time of use, through the effect of environment factor such as extreme heat, or cold, direct sunlight and even direct cleaning using high solvent solution. It is recommended to all our client to confirm their preference items to order first, through direct contact with WCLI authorize person for your guidance, else WCLI will not replace any disparity complain on color, shade and texture.

Note:

  1. Maximum size of membrane press panel is 1040 mm (width) x 2440 mm (height).
  2. Regular production lead time is 12-15 working days upon confirmation and 50% down payment has been settled. 
  3. MSSI Team will advise in advance if longer lead time is needed, depending in the volume and other services needed. 
  4. Customer must double check the sizes and specification provided on the summary before confirming the order.